Building the best Internet Provider requires the best team.

 

We’re looking for talented, diligent and ambitious people to join our growing team at Fiber Fast Homes.

 

Don’t see an opening that fits your qualifications? Send us your resume at employment@fiberfasthomes.com.

Current Openings

Field Tech, Installation & Service, Wilmington, North Carolina

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary

With guidance and supervision, the Field Technician will assist with fiber installation, troubleshoot and repair customer fiber and equipment such as ONUs and routers for high-speed internet service. This role will perform tasks including basic functions supporting the construction of underground buried fiber systems. The Field Technician position may require heavy lifting and the operation of power tools, preparing sites, digging trenches, cleaning up rubble and debris.

Core Essential Duties / Responsibilities:

  • Install and troubleshoot/repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
  • Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
  • Maintain a professional and appropriate image with the community through appearance and demeanor.
  • Always drive in a professional manner.
  • Assists in pre-wiring and pre-installation activities.
  • Dig trenches and remove soil prior to fiber installation.
  • Blow fiber to vaults and customer premises.
  • Verify conduit locations, depth, and integrity.
  • Locate and mark fiber and conduit to protect our infrastructure and critical assets.
  • Recognize potential problems utilizing approved test and measuring equipment.
  • Obtain equipment and supplies needed for a job and keep vehicle stocked.
  • Keep company vehicle organized and clean.
  • May work weekends and overtime as requested by immediate supervisor to meet the needs of company and customers.

Requirements:

  • Must have a valid Driver’s License and satisfactory driving record.
  • Must be able to pass a background check and drug screen.
  • High school diploma and/or equivalent work experience or combination of both.
  • Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
  • A combination of both technical operations and construction experience is preferred.

Other Qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to communicate with customers in a clear and straight forward manner.

Competencies

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
  • Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain stable performance under pressure.
  • Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Fiber Splicing Technician- Jacksonville, FL

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary:
A Fiber Fast Homes Splicing Technician specializes in terminating fiber optic cables to expand telecommunication networks as well as replace existing lines. This individual will also troubleshoot and perform maintenance to resolve signal issues.

 Core Essential Duties / Responsibilities:

  • Must be able to travel.
  • Previous splicing experience required.
  • Experience in fusion splicing, splice enclosures, Multi Service Terminals (MSTs), ring cuts, and butt splicing.
  • Ability to perform and read OTDR traces, power meter and PON testing.
  • Splice fiber distribution hubs.
  • Must have ability to read a fiber splice plan and splice accordingly.
  • OSP experience is preferred.
  • Must have ability to troubleshoot broken fibers and locate DB loss on light levels.
  • Experience with fiber to the home is a plus.
  • Experience diagnosing fiber issues, and performing routine testing including measuring, and repairing fiber using Fusion Splicer and OTDR.
  • Knowledge of various types of splicing, cable and safety test equipment and use of different types of cable construction equipment.
  • Locate and repair cable faults to maintain existing cable network without causing signal failure interruptions.
  • Must understand construction prints and splice schematics.
  • Prep/splice single-mode (SM) and multi-mode (MM) optical fiber cables.
  • Safely access manholes and handholes to complete assigned underground tasks.
  • Work both independently and as part of a team.
  • Must have knowledge of performing cutovers, cable throws and working with live circuits.
  • Strong interpersonal and communication skills with the ability to interact with crew, leadership, and clients.
  • Performs a variety of fiber splicing cuts and testing within a live fiber optic tray.

 Job Requirements:

  • High school diploma or equivalent required.
  • Vocational school training or apprenticeship preferred.
  • On-the-job training offered.
  • Valid Driver’s License required

Other Qualifications:
The following physical demands must be met to successfully perform the necessary functions of this position.

  • Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various environments.
  • Must be able to clearly see color and shading in plans and materials.
  • Must be able to ride in a vehicle up to four hours during job site travel.
  • Must be able to work in different temperatures and changing weather conditions.
  • Must be able to lift and carry up to 80 pounds and push and/or pull 50 pounds.

Competencies:

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major change.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in Fiber Fast Homes and its personnel.
  • Make customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others.
  • Establish course of action to ensure that work is completed efficiently and on time.
  • Maintain stable performance under pressure.
  • Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Field Tech, Installation & Service, Savannah, Georgia

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary

With guidance and supervision, the Field Technician will assist with fiber installation, troubleshoot and repair customer fiber and equipment such as ONUs and routers for high-speed internet service. This role will perform tasks including basic functions supporting the construction of underground buried fiber systems. The Field Technician position may require heavy lifting and the operation of power tools, preparing sites, digging trenches, cleaning up rubble and debris.

Core Essential Duties / Responsibilities:

  • Install and troubleshoot/repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
  • Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
  • Maintain a professional and appropriate image with the community through appearance and demeanor.
  • Always drive in a professional manner.
  • Assists in pre-wiring and pre-installation activities.
  • Dig trenches and remove soil prior to fiber installation.
  • Blow fiber to vaults and customer premises.
  • Verify conduit locations, depth, and integrity.
  • Locate and mark fiber and conduit to protect our infrastructure and critical assets.
  • Recognize potential problems utilizing approved test and measuring equipment.
  • Obtain equipment and supplies needed for a job and keep vehicle stocked.
  • Keep company vehicle organized and clean.
  • May work weekends and overtime as requested by immediate supervisor to meet the needs of company and customers.

Requirements:

  • Must have a valid Driver’s License and satisfactory driving record.
  • Must be able to pass a background check and drug screen.
  • High school diploma and/or equivalent work experience or combination of both.
  • Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
  • A combination of both technical operations and construction experience is preferred.

Other Qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to communicate with customers in a clear and straight forward manner.

Competencies

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
  • Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain stable performance under pressure.
  • Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Construction Supervisor- Savannah, Georgia

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary:  

The Construction Supervisor is responsible for overseeing all aspects of fiber to the home construction within their designated territory. This individual must feel comfortable supervising a team consisting of both exempt and non-exempt employees.  The Construction Supervisor will offer on-the-job guidance and support to employees.  They will be responsible for managing financial resources and providing relevant information to finance, design, construction, procurement, emergency restoration, utility relations, and project management. This role will perform tasks that may involve physical labor and basic functions supporting the construction of underground buried fiber systems. Some travel required.

Core Essential Duties / Responsibilities:

  • Supervise fiber to the premise construction projects from start to finish.
  • Obtain bids, hire, supervise, and manage employees and contractors.
  • Collaborate with engineers, architects etc., to implement the specifications of the project.
  • Plan and report project progress.
  • Obtain permits and licenses from appropriate authorities as needed.
  • Receive equipment, material and monitor stocks, to timely handle inadequacies.
  • Ensure adherence to all health and safety standards.
  • Install, troubleshoot and repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
  • Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Participate in on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
  • Maintain a professional and appropriate image with the community through appearance and demeanor.
  • Always drive in a professional manner.
  • Assist with OSP and ISP installation activities.
  • Blow fiber to vaults and customer premises.
  • Obtain equipment and supplies needed for a job and keep vehicle stocked.
  • Keep company vehicle organized and clean.
  • May work weekends to meet the needs of company and customers.
  • Any other tasks as assigned by Construction Manager.
  • Some travel required.

Job Requirements:

  • Bachelor’s degree and/or equivalent work experience or combination of both.
  • Generally, requires 3-5 years’ experience in communications (telecommunications, cable, outside plant infrastructure.)
  • A combination of technical operations and construction experience is preferred.
  • Proficient in Microsoft Excel/Word/Outlook, and operation system experience.
  • Valid Driver’s License and satisfactory driving record
  • FTTH experience preferred.

Other Qualifications:

The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to communicate with customers in a clear and straight forward manner.

Competencies:

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
  • Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain stable performance under pressure.
  • Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Field Tech, Installation & Service, Northern Virginia

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary

With guidance and supervision, the Field Technician will assist with fiber installation, troubleshoot and repair customer fiber and equipment such as ONUs and routers for high-speed internet service. This role will perform tasks including basic functions supporting the construction of underground buried fiber systems. The Field Technician position may require heavy lifting and the operation of power tools, preparing sites, digging trenches, cleaning up rubble and debris.

Core Essential Duties / Responsibilities:

  • Install and troubleshoot/repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
  • Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
  • Maintain a professional and appropriate image with the community through appearance and demeanor.
  • Always drive in a professional manner.
  • Assists in pre-wiring and pre-installation activities.
  • Dig trenches and remove soil prior to fiber installation.
  • Blow fiber to vaults and customer premises.
  • Verify conduit locations, depth, and integrity.
  • Locate and mark fiber and conduit to protect our infrastructure and critical assets.
  • Recognize potential problems utilizing approved test and measuring equipment.
  • Obtain equipment and supplies needed for a job and keep vehicle stocked.
  • Keep company vehicle organized and clean.
  • May work weekends and overtime as requested by immediate supervisor to meet the needs of company and customers.

Requirements:

  • Must have a valid Driver’s License and satisfactory driving record.
  • Must be able to pass a background check and drug screen.
  • High school diploma and/or equivalent work experience or combination of both.
  • Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
  • A combination of both technical operations and construction experience is preferred.

Other Qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to communicate with customers in a clear and straight forward manner.

Competencies

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
  • Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain stable performance under pressure.
  • Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Field Tech, Installation & Service, Fort Collins, Colorado

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to be a part of a great team.

Summary

With guidance and supervision, the Field Technician will assist with fiber installation, troubleshoot and repair customer fiber and equipment such as ONUs and routers for high-speed internet service. This role will perform tasks including basic functions supporting the construction of underground buried fiber systems. The Field Technician position may require heavy lifting and the operation of power tools, preparing sites, digging trenches, cleaning up rubble and debris.

Core Essential Duties / Responsibilities:

  • Install and troubleshoot/repair customer fiber equipment for high-speed internet service such as ONUs, and routers.
  • Perform assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and other local ordinances.
  • Knowledge of appropriate testing equipment (e.g., signal level meters, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Participate in scheduled on-call (stand-by) duties for providing technical support in repairing data connectivity problems and internet during non-business hours.
  • Maintain a professional and appropriate image with the community through appearance and demeanor.
  • Always drive in a professional manner.
  • Assists in pre-wiring and pre-installation activities.
  • Dig trenches and remove soil prior to fiber installation.
  • Blow fiber to vaults and customer premises.
  • Verify conduit locations, depth, and integrity.
  • Locate and mark fiber and conduit to protect our infrastructure and critical assets.
  • Recognize potential problems utilizing approved test and measuring equipment.
  • Obtain equipment and supplies needed for a job and keep vehicle stocked.
  • Keep company vehicle organized and clean.
  • May work weekends and overtime as requested by immediate supervisor to meet the needs of company and customers.

Requirements:

  • Must have a valid Driver’s License and satisfactory driving record.
  • Must be able to pass a background check and drug screen.
  • High school diploma and/or equivalent work experience or combination of both.
  • Generally, requires 3+ years of field technical operations and/or network construction or related experience in a fast-paced environment.
  • A combination of both technical operations and construction experience is preferred.

Other Qualifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the necessary functions of this position.

  • Ability to lift to 75 pounds or more.
  • Ability to work indoors in poorly ventilated areas such as attics during extreme heat.
  • Exposure to dust, dirt, noise, insects, cleaning solutions.
  • Work outdoors in varying weather conditions during the day and night.
  • Standing, Walking, Sitting, use of hands and fingers, handle or feel, reach with hands and arms, climb or balance, kneel, stoop, crouch, or crawl, speak and hear, taste and smell
  • Work performed near power lines and electricity.
  • Ability to use basic installation tools and hand tools.
  • Knowledge of fiber construction tools and equipment.
  • Ability to communicate with customers in a clear and straight forward manner.

Competencies

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major changes in personal or work environment; adjust effectively to work within new structures, processes, requirements, or cultures.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in one’s intentions and those of Fiber Fast Homes.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others in difficult situations, using appropriate methods to reduce tension or conflict.
  • Establish proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain stable performance under pressure.
  • Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Customer Experience Coordinator- Dallas, TX

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service. Join us and experience what it’s like to work for a great team.

Summary:
Under general supervision, the Customer Experience Coordinator will be responsible for increasing the number of active internet subscribers by onboarding new customers. The onboarding process includes reviewing high-speed internet connectivity and providing home phone and TV streaming options that fit the customers’ needs. This individual will develop appropriate relationships with both customers and client sales teams to ensure the retention and satisfaction of Fiber Fast Homes’ products and services. This individual will provide ongoing technical support to assigned properties. This role will work closely with the Marketing Department as well as Project Management to ensure the client is fully educated and connected with our services.

 Responsibilities:

  • Customer Account Management
    • Provide and manage customer support and accounts.
    • Maintain and run reports as needed (weekly/monthly/quarterly).
    • Maintain understanding of products and services to assist customers with questions.
    • Provide quality assurance and control.
    • Perform internal audits on accounts as needed.
    • Provide basic technical support.
  • Customer Experience Management
    • Review customer complaints and concerns and seek to improve customer experience.
    • Review and set up customer scheduling and billing.
    • Review and process disconnection requests from customers.
    • Manage customer complaints.
    • Review and process all open tickets for customers till a resolution is made.

Requirements and skills needed to be successful in this role:

  • A minimum of a high school diploma, two to four years of college or equivalent post high school education.
  • 2-3 years telecom experience preferred.
  • Proficient in Microsoft Office, especially Excel and Outlook.
  • Ability to work independently.
  • Ability to respond to customers quickly.
  • Excellent written and verbal communication skills.
  • Strong organizational skills, including multitasking and time management.
  • Strong client-facing and teamwork skills.
  • Previous customer service experience in professional setting.
  • Basic technical knowledge a plus.

Competencies:

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major change.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in Fiber Fast Homes and its personnel.
  • Make customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others.
  • Establish course of action to ensure that work is completed efficiently and on time.
  • Maintain stable performance under pressure.
  • Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Apply Now

Business Development Specialist- Texas

Fiber Fast Homes provides fiber to the home Internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior Internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into Internet service. Join us and experience what it’s like to work for a great team.

Summary:
Fiber Fast Homes is a fiber to the home Internet service provider looking for a Business Development Executive. We are a rapidly growing company working with builders and developers to provide fiber Internet to new home and build-to-rent communities.  We’re looking for someone who has strong connections in the building industry and who is passionate about helping our company grow. This role will lead sales efforts in Texas and will also be challenged with developing strong partnerships within the community. This role is remote and based in Texas, a strong Internet connection and travel within the Texas area are required.

Responsibilities:

  • Create and nurture relationships with both potential and existing clients
  • Meet with clients both in person and over the phone
  • Attend industry events to identify potential sales leads
  • Research industry trends to identify new opportunities for potential sales
  • Recommend marketing strategies to target a specific region or demographic
  • Generate and submit sales reports to management


Requirements and skills needed to be successful in this role
:

  • 5+ years of outside sales or business development experience
  • Demonstrated ability in meeting sales objectives
  • Ability to work with minimal oversight
  • Impeccable interpersonal communication skills
  • Thorough understanding of the industry and industry trends
  • Familiarity with marketing strategies and consumer psychology
  • Proficiency with word processing, spreadsheet, and presentation software
  • Ability and willingness to travel for trade shows, demonstrations, and client meeting
  • Previous experience with homebuilders is a plus
  • Strong Internet connection
  • Based in Texas

 Competencies:

  • Exemplary attendance and punctuality.
  • Maintain effectiveness when experiencing major change.
  • Drive teammates to accomplish professional objectives when needed.
  • Interact with others in a way that gives them confidence in Fiber Fast Homes and its personnel.
  • Make customers and their needs a primary focus while developing and sustaining productive customer relationships.
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Deal effectively with others.
  • Establish course of action to ensure that work is completed efficiently and on time.
  • Maintain stable performance under pressure.
  • Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
  • Appreciate the diverse capabilities, insights, and ideas of others.
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
Business Development Specialist- Florida

Fiber Fast Homes provides fiber to the home internet service to new home and build-to-rent communities. We pride ourselves on delivering a superior internet experience and are committed to the satisfaction of our customers. At Fiber Fast Homes we’re putting the service back into internet service.

Summary:

Fiber Fast Homes is a fiber to the home internet service provider looking for a Business Development Executive. We are a rapidly growing company working with builders and developers to provide fiber internet to new home and build-to-rent communities.  We’re looking for someone who has strong connections in the building industry and who is passionate about helping our company grow. This role is remote and based in Florida, a strong internet connection is required. This role will lead sales efforts in Florida and will also be challenged with developing strong partnerships within the community. Travel within the region is required. Primary focus will be in the Florida market.

Core Essential Duties / Responsibilities:

  • Create and nurture relationships with both potential and existing clients
  • Meet with clients both in person and over the phone
  • Attend industry events to identify potential sales leads
  • Research industry trends to identify new opportunities for potential sales
  • Recommend marketing strategies to target a specific region or demographic
  • Generate and submit sales reports to management
  • Locate brownfield FttH (Fiber-to-the-Home) potential projects in the Jacksonville and Orlando markets

Job Requirements:

  • 5+ years of outside sales or business development experience
  • Demonstrated ability in meeting sales objectives
  • Ability to work with minimal oversight
  • Impeccable interpersonal communication skills
  • Thorough understanding of the industry and industry trends
  • Familiarity with marketing strategies and consumer psychology
  • Proficiency with word processing, spreadsheet, and presentation software
  • Ability and willingness to travel for trade shows, demonstrations, and client meeting
  • Previous experience with home builders is a plus
  • Previous experience with Fiber-to-the-Home (FttH) is a plus
  • Strong internet connection
  • Based in Florida

Competencies:

  • Good oral and written communication and listening skills
  • Exemplary attendance and punctuality
  • Maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
  • Possesses, acquires, and maintains the technical expertise required to do the job effectively and to create effective customer solutions.  Technical expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
  • Proficient Computer Literacy preferred.
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.