Fiber Fast Homes Terms and Conditions of Service
Your use of the Internet Service shall be an acknowledgement that You have read and agreed to the Terms of Service and agree that anyone You permit to use the Internet Service will abide by the Terms of Service. Failure to comply with these Terms of Service can result in suspension or termination of Subscriber’s service by Fiber Fast Homes. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES.
Fiber Fast Homes regularly updates and amends these Terms of Service. Subscriber should consult the website at fiberfasthomes.com to ensure You are in compliance with the current applicable Terms of Service.
Billing and Payments
Unless Your Internet Service is subject to a separate billing agreement, including but not limited to a bulk billing service agreement, Subscriber agrees to pay all charges associated with the Internet Service. If You are subject to such a separate billing agreement, the services subject to that agreement will be billed and paid for as set forth therein. Any additional services to which You subscribe will be billed and paid for pursuant to the terms set forth here.
Fiber Fast Homes will provide You with a notice of applicable pricing contemporaneous with your order and/or activation, including information regarding any special pricing or discount arrangements applicable to Your Internet Service. Fiber Fast Homes provides the option of enrolling in its auto-pay program at sign up, or anytime thereafter, which will authorize Fiber Fast Homes to draw a payment on a monthly basis from the credit or debit card You provide for as long as You continue to be a Fiber Fast Homes customer or unenroll from the auto-pay program. If You do not enroll in the auto-pay program, Fiber Fast Homes requires a one-month deposit, which is refundable upon Your termination of service with Fiber Fast Homes. Fiber Fast Homes will provide You with advance notice of any change in our standard prices or fees or any new prices or fees. However, if the fee change was outside of Fiber Fast Homes’ control (e.g. because of an increase in governmental imposed fees or taxes), Fiber Fast Homes may elect not to provide advance notice, unless required by applicable law.
You will be billed monthly, in advance for recurring fees and charges. Unless otherwise agreed to, Fiber Fast Homes’ services are provided on a month-to-month basis. Fiber Fast Homes does not offer partial months of service. If You request to terminate service prior to the end of the month, You will continue to receive service through the end of the month and You will not receive a refund. If You receive services subject to promotional or discounted pricing, You will be responsible for the standard regular charges upon the expiration of the specified promotional or discount period. Fiber Fast Homes does not waive its right to collect the full balance owed by accepting a partial payment.
If You pay Your bill late, or You fail to pay Your bill, Fiber Fast Homes reserves the right to assess fees or charges related to such late or non-payments. We do not expect that You will fail to pay Your bill on time, and it is not Fiber Fast Homes’ business to extend credit to its customers. Any fees or charges for late or non-payments are not penalties, but are to be considered liquidated damages intended to be our best estimate of the reasonable cost to Fiber Fast Homes resulting from late or non-payments. Such costs are difficult to predict because we do not know whether You will pay on a timely basis or what costs will be incurred because of Your failure to pay on a timely basis. You agree to pay the reasonable cost of collection, if Fiber Fast Homes uses a collection agency to collect any outstanding money owed by You.
If You fail to pay the full amount due, Fiber Fast Homes reserves the right, in its sole discretion in accordance with applicable law, to suspend or terminate Your Internet Service.
Access to Premises
By placing Your order for service, You grant Fiber Fast Homes the right to enter Your property exterior and to access Your residence exterior to install, maintain, repair, or remove Fiber Fast Homes’ property at reasonable times and upon advance notice to You. By placing Your order, You warrant either that You are the owner of the property or that You have authority to provide Fiber Fast Homes access to the property.
Subject to applicable law, all equipment that Fiber Fast Homes installs in Your home, including cabling, wiring, any back-up power supply, optical network units, wireless routers, etc., remains the property of Fiber Fast Homes. You acknowledge that You will use the Fiber Fast Homes equipment exclusively in connection with the Fiber Fast Homes Internet Service. You will not sell, lease, abandon, or give away the Fiber Fast Homes equipment. You are responsible for any lost or damaged Fiber Fast Homes equipment, with the exception of normal wear and tear.
Customer Equipment includes any software, hardware, or services, including for example smart home accessories and devices, that You choose to use in connection with the Internet Service, and which are that is not provided by Fiber Fast Homes (unless purchased by You from Fiber Fast Homes). Fiber Fast Homes is not responsible for the operation, maintenance, or functionality of any Customer Equipment You choose to use in connection with the Internet Service. Fiber Fast Homes does not provide technical assistance for any third party hardware or software.
Subscriber understands and acknowledges that using the Internet Service to access the Internet or any other online network or service creates certain risks that Subscriber, Customer Equipment, and any software, files, or data may be exposed to viruses or other harmful features, or may enable other Internet users to access Subscriber’s Customer Equipment, software, files or data. It is Subscriber’s sole responsibility to take appropriate security measures when using the Internet Service, including securing Customer Equipment to prevent damage or unauthorized access by external threats such as viruses, spam, bot nets, or any other malicious technologies or methods of intrusion. Fiber Fast Homes has no responsibility and assumes no liability for the protections Subscriber may, or may not, employ nor for any damages that may arise from accessing the Internet.
For content residing on Fiber Fast Homes’ servers, Fiber Fast Homes reserves the right at all times and without notice to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose any content or other information in Fiber Fast Homes’ possession about or related to the Subscriber, Subscriber’s use of the Internet Service or otherwise as necessary to satisfy any applicable law, or otherwise to preserve the security of Fiber Fast Homes’s network or Fiber Fast Homes’s other subscribers’ information.
Suspension and Termination
Pursuant to applicable law, Fiber Fast Homes reserves the right to terminate or suspend Your Internet Service with or without notice upon violation of these Terms of Service or the AUP. Fiber Fast Homes will not be responsible for the return of data stored on Fiber Fast Homes’ servers if Your service is terminated or suspended for such a violation.
Disclaimer of Warranties and Limitation of Liability
No Warranty: Your use of the Internet Service and any software and equipment associated therewith, whether supplied by You or Fiber Fast Homes, is at Your sole risk. The Internet Service and Fiber Fast Homes’s equipment are provided on an “as is basis,” without warranties of any kind including without limitation, any warranties of title, non-infringement, fitness for a particular purpose and merchantability.
Fiber Fast Homes’ Internet Service is not “fail-safe,” and Fiber Fast Homes does not warrant uninterrupted use of Internet Service. Fiber Fast Homes shall not be liable for any inconvenience, loss, liability, or damage resulting from any interruption of the Service, directly or indirectly caused by, or proximately resulting from, any circumstances beyond Fiber Fast Homes’ immediate control, including, but not limited to:
- causes attributable to You or Your property;
- inability to obtain access to the premises;
- failure of any signal at the transmitter;
- loss of use of poles, or other utility facilities;
- labor disputes;
- riot or insurrection;
- malicious mischief;
- fire, flood, lightning, earthquake, weather conditions, or other acts of God;
- failure or reduction of power; or
- any court order, law, actor or order of government restricting or prohibiting the operation or delivery of the Service.
Security Software: In its sole discretion, in addition to the Internet Service, Fiber Fast Homes may make available to Subscriber security software, such as anti-virus software, firewall software, parental control software, and anti-spyware or anti-adware software for Subscriber’s use on Subscriber’s Equipment. Any such security software provided by Fiber Fast Homes is intended only to provide a minimal level of protection. Subscriber understands and agrees that Fiber Fast Homes and its third party suppliers of any such security software do not guarantee its accuracy, efficacy or performance. Subscriber understands and agrees that Fiber Fast Homes and its third party suppliers are not responsible for any damage to Subscriber’s Equipment, files or data that may result from the security software or its non-performance.
Limited Remedy: Fiber Fast Homes’ entire liability and Subscriber’s exclusive remedy with respect to the use of the Internet Service or its software and equipment, or any breach by Fiber Fast Homes of any obligation Fiber Fast Homes may have under these Terms of Service, shall be Subscriber’s ability to terminate the Internet Service or to obtain the replacement or repair of any defective software or equipment provided by Fiber Fast Homes to Subscriber.
Upon activation of Internet Service, Subscriber must establish a user identification by selecting a user name and password to be used by the Subscriber to access the Internet Service. Subscriber is responsible for maintaining the confidentiality of the user name and password. Subscriber agrees that Subscriber is responsible for anyone using Subscriber’s Internet Service, and for ensuring that anyone using Subscriber’s Internet Service does so in accordance with the Terms of Service and the AUP. Subscriber agrees to take all reasonable measures necessary to ensure that the Internet Service is not used by another without Subscriber’s consent.
Fiber Fast Homes may, in its sole discretion, change, modify, add or remove portions of the Terms of Service at any time. Fiber Fast Homes may notify Subscriber of any such changes by posting notice of such changes on its website at fiberfasthomes.com or sending notice via electronic mail or U.S. mail. The Subscriber’s continued use of the Internet Service following notice of such change, modification or amendment shall be deemed the Subscriber’s acceptance of any such modification.
These Terms of Service and any other documents incorporated by reference constitute the entire agreement and understanding between You and Fiber Fast Homes with respect to the terms and conditions that govern the Internet Service. If any portion of these Terms of Service is held to be unenforceable, the remainder of the provisions shall remain in full force and effect.
¹Up to 100x faster
Standard fiber speed ranges from 250-1,000 mbps vs. DSL at 5-35 mbps. For further information, please visit https://broadbandnow.com/guides/dsl-vs-cable-vs-fiber.